Customer Service

We pride ourselves in offering our customers the best of our services.  Getting things right for you makes us happy, so if you think we fall short on any of our service commitments please do get in touch by any of the methods outlined on our contact page.


Our Service Commitments

You can expect us to:

  • treat you fairly;
  • keep you informed and up-to-date with what we do, via our website or emails;
  • acknowledge correspondence within 1 working day;
  • carry out reasonable requests for changes to domain names within 1 working day;
  • at your request, transfer .uk domains to another registrar within 2 working days*;
  • provide you with adequate notification by email of domain expiry;
  • only send emails which are appropriate to the management of your services;
  • advise you in advance, of any extra charges which may be incurred on services you have requested.

Our complaints policy sets out what we will do to resolve a complaint.

* Conditions apply to certain transfer requests, please read our terms and conditions.